Yes. NovaWell is a Mexican brand of massagers and wellness products. We operate on Shopify with a secure connection (256-bit SSL) and process payments through certified gateways such as Mercado Pago and Shopify Payments. All our products come with a 30-day warranty and free shipping nationwide in Mexico.

We never have access to your full card details. The entire payment process is carried out through certified platforms (Mercado Pago, Shopify Payments, PayPal) with end-to-end SSL encryption, the same ones used by banks.

Yes. NovaWell operates from Mexico, charges in Mexican pesos (MXN), and provides service in Spanish. We understand the needs of Mexican consumers and work to make professional wellness accessible to every home in the country.

The estimated delivery time is approximately 17 days to any location in Mexico. We will notify you as soon as your order leaves for your address.

We work directly with our specialized distribution centers to offer you a professional quality product at a fair price, without intermediaries that increase the cost. That's why we prefer a slightly longer delivery time (~17 days) instead of raising the price for express delivery. In return, we provide you with a tracking number from the very beginning so you can track your order in real-time and know exactly where it is.

No. Shipping is 100% free nationwide in Mexico, with no minimum purchase amount.

Yes. As soon as your order is processed, you will receive a tracking number to follow it in real-time until it reaches your door.

Yes, we ship to all 32 states of Mexico without exception or additional cost by zone.

All our products have a 30-calendar-day warranty from the date you receive your order.

If your product arrives with a manufacturing defect or shipping damage, we will issue a 100% full refund, with no return shipping cost. We only need you to send us photos or a short video of the defect via the store chat.

Yes. If the product arrived in perfect condition but you no longer want it, you can return it within 30 days as long as it is unused and in its original packaging. In this case, the return shipping cost is borne by the customer.

Write to us via the store chat (the icon in the bottom corner of any page) with your order number and the reason. We will respond within a maximum of 48 business hours with the next steps. You can see full details in our Return Policy.

We accept credit and debit cards, Apple Pay, Google Pay, PayPal, Mercado Pago, and cash payment at OXXO.

Yes, through OXXO: we generate your payment reference at checkout and you pay it at any OXXO store in the country.

Yes. All transactions go through certified payment gateways with buyer protection and end-to-end encryption.

The NovaWell Back Massager is designed to release knots and muscle tension in the lower back and trapezius, ideal if you spend many hours sitting or with poor posture.

The NovaWell Shiatsu Foot Massager with Heat combines rotating shiatsu nodes with therapeutic heat, ideal for tired feet, plantar fasciitis, and after standing all day.

Yes. The NovaWell Smart Eye Massager combines 16D compression, heat, and multi-frequency vibration to relieve eye strain and tension headaches caused by hours in front of screens. Includes Bluetooth to listen to music or a podcast during the session.

The NovaWell Air Compression Leg Massager uses air compression, heat, and vibration — ideal if you spend many hours on your feet, feel heavy legs, or have poor circulation.

Yes. The NovaWell Heated Massage Gun combines deep percussion of up to 12mm with integrated heat, ideal for athletes and anyone with muscle contractures after exercise.

Yes. NovaWell products are an ideal gift for mom, dad, grandparents, or anyone with muscle tension — with free shipping anywhere in Mexico.

Several of our models are available in different colors and variants. You can see the available options directly on each product page.